Satisfaction Guaranteed!
TQ Hobbies wants our customers to be completely satisfied with their shopping experience with us. If for any reason you don't like or don't want something you purchased from TQ Hobbies, you may return New and Unused merchandise within 30 days for a full refund or store credit. New and unused merchandise must be returned with their original packaging. If you choose to refuse your package upon delivery, once we receive the package back to our store, we will refund you for the full amount of your order minus any fees associated with your package.
Defective Merchandise
Defective merchandise claims are referred directly to the manufacturer of that product. Please note that we are not responsible for defective merchandise and cannot provide refunds for any used and/or defective merchandise. Most manufacturers will repair or exchange defective products as agreed to under warranty. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to help you out.
You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You can reach us by telephone toll-free at 800-952-1454, or local/International callers can reach us at 301-579-3882, Monday thru Friday, 9 a.m. to 6 p.m. Eastern Standard Time.
Please send returned product merchandise to:
TQ Hobbies RMA# (this is the number we give you)
27 McDermott Pl.
Bergenfield, NJ 07621 USA
Shipping and Handling
(We do not ship orders on Saturday, Sunday, or Holidays). Our web store will compute correct shipping charges for domestic shipping within the United States. You will have several shipping options to choose from through FedEx, United States Postal Service (USPS) or United Parcel Service (UPS). With USPS, we always use delivery confirmation with domestic shipping and packages are insured. FedEx and UPS shipments have tracking and are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the correct shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order.
| Shipping Type Selected | Usually ships |
| UPS/FedEx Next Day, 2nd Day, 3 Day & International Priority | 1 Day |
| USPS Express Mail | 1 Day |
| USPS Priority Mail / Global Express Mail | 2 - 3 days |
| FedEx Home Delivery / UPS Ground | 2 - 3 days |
| USPS First Class Mail, Parcel Post & Airmail | 2 - 3 days |
It is not guaranteed that orders will leave within the time frames listed above. Weekends and holidays are not counted as days of shipping.
Damaged Package Claims
If you have received your order, and your package was damaged in transit, please contact us immediately (within 48 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or fax it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification.
Lost Package Claims
If you have not received your order, and feel your package may be lost, please contact us. Customers with packages that have not been received after 30 days from shipment date, can file a claim directly with us. Please complete our Lost Package Claim Form and mail or fax it to us for our review.
Orders shipped within New Jersey are taxed at 7.00%.
Important: In our attempts to combat fraud, we can only ship to the creditcard holder's billing address. Please ensure you list the billing address *exactly* as it appears on your creditcard statement or it may be declined by our merchant bank.
We screen diligently for Credit Card fraud! We pursue all legal avenues - advise credit card companies, credit bureaus, and law authorities regarding any suspicious, attempted, or experienced credit card fraud.
Shipping Fuel and Cleaning Fluids
Hazard Material regulations require that we only ship Fuel and compressed cleaning fluids within the United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping.
Integrated New Media
